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Question
devry GSCM588 week 1 discussion dq 1 & dq 2
latest 2016 july
dq 1
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Definition of Quality (graded)
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Review the You Decide, then respond to the question below:
As a consultant who is sitting in on the meeting at Extrude-Rite, how
would you advise the group to approach the development of a definition of
quality? How can the various stakeholder concerns be addressed? How do the
traits of quality need to be considered in this process?
dq 2
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Supplier Quality (graded)
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Why is it important that a supplier’s definition of quality link well to
the receiving organization’s definition of quality?
devry GSCM588 week 2 discussion dq 1 & dq 2
latest 2016 july
dq 1
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Quality Thought Leaders—Past and Present (graded)
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Explain what a quality management philosophy is and then identify which
quality guru best fits your organization’s quality management philosophy or the
way that you would want your organization to operate. Dig deep into the thought leaders—perhaps a mix of approaches is the
best approach. Be sure to explain why you feel this way.
dq 2
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Quality Awards (graded)
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In Doc Sharing, find the file labeled D-Quality Awards Guide_Roberson.docx. Choose an award from it and research it on the website. Provide some background on what your chosen award process is and list
the advantages and disadvantages of the award. Identify whether it links to any of the quality management gurus'
philosophies. Be sure to explain why you feel this way.
devry GSCM588 week 3 discussion dq 1 & dq 2
latest 2016 july
dq 1
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Kano Model (graded)
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Explain how the Kano model can help organizations plan for and satisfy
different types of customer groups. How might the
Kano model help an organization define quality?
dq 2
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Supplier Quality and the Voice of the Customer (VOC) (graded)
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Explain the VOC concept, then link VOC to the supplier relationship with
the receiving organization. Discuss the
advantages and disadvantages of practicing VOC in this manner, taking into
account areas in which mistakes in VOC can have detrimental results.
devry GSCM588 week 4 discussion dq 1 & dq 2
latest 2016 july
dq 1
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SWEATT Model (graded)
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In Doc Sharing, find the file labeled SWEATT Model and read the
presentation. How can this model be used to guide leadership decision making and
organizational behavior. Link your
response to the Wisdom to Tradition model described in the Week 2 Lecture.
dq 2
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Different Views on Leadership (graded)
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Using the NASA example in the lecture, examine other (quality) failures
that have been attributed to leadership. Detail the
background of the issue, then explain what went wrong. Finally, what do you think might have been some underlying reasons for
the (quality) failure? Link your answer to the concepts of defining quality,
quality strategy, and the Kano model from Weeks 1, 2, and 3 (respectively).
devry GSCM588 week 5 discussion dq 1 & dq 2
latest 2016 july
dq1
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The Cost of Quality and Suppliers (graded)
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Explain the cost of quality concept—both the advantages and
disadvantages. Discuss how having an effective cost of quality program at suppliers can
improve the overall quality of supplier-delivered components and services to
the receiving organization.
dq 2
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Lead and Lag Indicators (graded)
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Explain the concept of lead and lag indicators. Why would the development of such a diagram aid organizations in
developing a performance measurement system? Link your response to the
discussion on quality strategy from Week 2 and the SWEATT model from Week 4.
devry GSCM588 week 6 discussion dq 1 & dq 2
latest 2016 july
dq 1
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Quality Function Deployment (QFD) (graded)
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Explain the concept of QFD. How do the
elements of the QFD diagram link to our class discussions (e.g., the right side of
the QFD diagram is all about defining quality). Then explain how the QFD diagram should be implemented in an
organization and how the QFD diagram can be used cross functionally (across
departments) to improve quality (you might want to review the approach of
Crosby, from Week 2, as you answer this question).
dq 2
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Process Management and Supplier Quality (graded)
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Using the information from our text and the lecture material on process
management, explain how some of the tools described (e.g., flowcharts,
histograms, etc.) can be used to
determine whether supplier quality is at the desired levels. Why would it be important for an organization to have a standard way of
looking at (and evaluating) supplier quality relative to process management?
devry GSCM588 week 7 discussion dq 1 & dq 2
latest 2016 july
dq 1
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Statistical Process Control (graded)
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What is statistical process control? What does statistical controlmean? What is the difference between capability and control? What is the
difference between repeatability and reproducibility? Please provide examples
for each.
dq 2
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Problem Solving and Supplier Quality (graded)
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How can a problem-solving model be used to guide the process of quality
improvement in an organization’s product and services? What are the advantages
and disadvantages of using a problem-solving model (e.g., can problem-solving models
slow down the problem-solving process)? Link your response to the need for
suppliers to have a robust and effective problem-solving process.
dq 3
Cumulative Learning
This is a very important question for each student as he or she reflects
on our learning during the course, because it factors into the upcoming Final
Exam. Your answer should be two to three paragraphs long and demonstrate a
holistic understanding of the course material.
Given our study of quality over the past 7 weeks, what value have you
found relative to the study of quality? How have your views on quality
developed over the course of our study? What have been the two outcomes from
this course that you will be able to apply personally or professionally? Be
sure to explain why.
devry GSCM588
week 4 midterm latest 2016 july
devry GSCM588 week 4 midterm latest 2016 july
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devry GSCM588 all week course project (
2,3,6&7) latest 2016 july
GSCM588 Course Project Requirements
Topic Selection
1. Select a specific organization of interest
to you and identify aquality management related problem(s) in the firm. Examples
may be poor quality levels, high cost of quality, poor product or service
design, high levels of internal or external failures, and so on. Feel
free to add to this list if you need to.
2. You are taking on the role as a quality
management consultant and the executives of your chosen organization have asked
you to submit a recommended direction to implement a quality management
initiative to address the quality management related problem(s) you identified
above(e.g.,
Six Sigma, lean principles, TQM, SPC, balanced scorecard, etc.).
3. You also need to identify which of the
course TCOs and specific topics in the Syllabus are related to the problem you
identify.
Research Sources
1. All papers must have a minimum of eight
scholarly sources (other than textbook) cited within the text of the paper and
identified in the References section.
3. All sources must be in two place: They
need to be identified in the References section and must also have a
corresponding citation in the body of the paper.
4. To access and use EBSCOhost for your
research, use this link: Paper Format
2. The paper should be between 10 and 12
pages, excludingthe cover page, reference pages, and appendices.
3. The first page should include the title of
the work, student name, address, telephone and e-mail address, course number,
date, and instructor’s name.
Tables and Figures
a. Figures and tables should appear on the
same page as the text that refers to them, or on the next page.
Quotations and Citations
4. Refer to the APA style guide for
assistance with properly citing quoted and/or borrowed materials and ideas.
Milestones
WEEK ACTION REQUIRED
Week 1 Look forward in the weekly readings and
lecturesand familiarize yourself with course content and then select an
organization and problem area to research for ideas.
Week 2 Submit a written project proposal containing
the following.
Weeks3–6 Continue to work on the class project;
seek instructor help as required.
Conduct library research on your topic.
2. All resources for the paper should come
from the DeVry library and must be of scholarly/journal quality.
Please note: Articles found online (consulting
company websites, Internet magazines, or other blogs) will not be considered
acceptable scholarly resources. Conduct your research through a library
where you can be assured that the sources are of scholarly quality. For
example, please do not use Wikipedia!
Week 7 Submitthe completed project to the
assignment area for grading.
Project Outline
Please print out the Course Project Outline
available in Doc Sharing and use it as a checklist while constructing your
paper and again before you turn it in.
Your paper must include the following sections.
SECTION POINTS DESCRIPTION
Title Page 5 This should contain the title of your
quality management research paper; your name, address, e-mail address, and
telephone number;the course number and title; the instructor’s name; and the
date.
Introduction 10 Provide an overview of the
organization and give enough information about the firm to acquaint an
unfamiliar person (no matter how famous the company). Identify
the company’s name, location, size, and market segment (business line), and
give a brief history. Identify the essential issues, events, or
actions to help frame the problem and subsequent discussion points.
Problem Statement 15 Identify and clearly state the
problem (the quality management issues that you have selected to research).
The problem statement should identify the major
reason(s) for the recommended direction to implement a quality management
initiative.
A well-formed problem statement has the following.
1. Focus: The problem should be well defined
and specific enough for the reader to gain a clear idea of the quality
management area and the direction of your study and research.
2. Structure: If the problem statement is
sufficiently focused, it will provide a basis for decisions about which
information to include and which to exclude from the paper.
3. Significance: The significance section is
the area where you need to answer the magic question: “So what?” The
significance makes your research worth it to the reader. It
is great if you can link this more to quality and productivity issues and
provide numbers to support your direction.
Literature Review 30 • You must address a minimum
of eight scholarly resources in this section (excluding the textbook).
• Provide an analysis and synthesis of the various
authors from the research that significantly informed your analysis and
proposed solutions.
• You may have found conflicting opinions or
theories related to your topic area. Identify and discuss any such contrasts
and/or describe in detail significant agreement among your sources.
• Your literature review should be separate and
distinct from your analysis section; it is a summation of your research.
• The “best practices” of quality management that
were covered in the course and that link with your direction should be cited in
this section.
• Use subtitles as necessary.
• Citations are a must!
Analysis 30 Explore the problem in depth and with
scholarly rigor.
Provide an identification and description of the
potential root causes of the problem or issue. Be
sure not to address only symptoms of your problem. Diagnose
the problem and its origins as best you can.
A critical element of this section is to apply the
best practices of quality management concepts and models from the textbook,
class discussions, and researched sources.
Discuss the concepts, ideas, or insights that are
most valuable in helping you make sense of the causes of the problem. Support
your analysis with reference to appropriate research material.
Citations are a must!
Recommendations
30 Identify the quality management initiative and
recommended direction that you have chosen. Explain
its relevance and significance in how it will address the quality management
issue(s) and reason(s) that you identified in the problem statement area.
Citations are a must!
Note: Please remember in this section you also need
to touch on how you will be able to measure success. Think
of the “lead-lag” indicator concepts from the course readings and lectures.
Reflection 10 In this section, you are to reflect
on your learning from this assignment. Identify the areas that you found most
interesting and also identify areas that you feel will assist you most in your
career.
References 10 You must use no fewer than eight
library resources outside your textbook.
All references must be cited in two places: within
the body of your paper and on a separate reference list. Choose
references judiciously and cite them accurately. Cite
all sources using APA format.
Please note: Citing an author's work within your
text documents your research, identifies the source for readers, and enables
readers to locate the source of information in the alphabetical reference list
at the end of the paper.
To use the ideas or words of another person without
crediting the source is plagiarism. Plagiarism in its purest form involves
copying passages either verbatim or nearly verbatim, with no direct
acknowledgment of the source. The most common form of plagiarism is to
paraphrase information from your source material. Paraphrasing
does not relieve you of the obligation to provide proper identification of
source data.
The best way to avoid plagiarism is to make sure
all quotes, ideas, or conclusions not your own are given proper acknowledgment
in your text. A
key thought to remember is “If you did not write it, cite it!”
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