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Devry MGMT 570 Full Course Latest-2016 July
Question
devry mgmt570 week 1 discussion dq 1& dq 2
latest 2016 july
dq 1
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Conflict Examples in the Workplace (graded)
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Let's share with each other some examples of conflict situations that
you have witnessed in the workplace. Please use
positions and titles rather than names of specific individuals. What kind of
conflicts are these examples, and how did the conflicts develop? What were the
results?
dq 2
|
Confrontation Versus Cooperation (graded)
|
After reading the case on Page 13 (Confrontation vs. Cooperation),
respond to the following question:
Should Joe take a positional bargaining approach and hold fast on the store’s policy? Explain your rationale.
Should Joe take a positional bargaining approach and hold fast on the store’s policy? Explain your rationale.
devry mgmt570 week 2 discussion dq 1& dq 2
latest 2016 july
dq 1
|
Power, Rights, and Interests (graded)
|
In our discussion for this week, we are going to discuss the power,
rights, and interests case that appears in Chapter 3 (p. 44).
Let's start our discussion by looking at the first question, "What
are the natural tendencies that Joe and Tina exhibited in handling their
conflict?” Please also remember to respond to your classmates’ posts to
stimulate further discussion.
dq 2
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Choosing Your Approach to Resolving Conflict (graded)
|
Why can reasonable people draw different conclusions regarding the best
approach to responding to various conflicts? Please support your response with
your own experience and evidence from our readings.
devry mgmt570 week 3 discussion dq 1& dq 2
latest 2016 july
dq 1
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Listening at Different Levels (graded)
|
This week’s discussion is based on our continued saga with Joe, who is
challenged to provide the appropriate response to the various scenarios
(Chapter 6, p. 106). Based on this
case, what messages are the individuals giving through their words and actions?
dq 2
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The Right Response (graded)
|
In Chapter 7, page 118, we see that Joe has a heated argument with Tina
and must engage in the appropriate communication responses. What is the
appropriate response (or responses) on the communication continua that Joe
should engage?
devry mgmt570 week 4 discussion dq 1& dq 2
latest 2016 july
dq 1
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Assessing Conflict Capability (graded)
|
Read the Role Profile Case on More Power Inc. on pages
347–354 of the text. Rate each
role’s conflict capability and respond to questions. Using the
conflict capability questionnaire (Exhibit 8-1 on page 124), first assess how
Joe might rate himself and one of the other employees, which could be his boss,
peer, or one of his direct reports. The profile for
each employee is found on pages 347–354.
dq 2
|
Supportive Confrontation (graded)
|
Joe must confront Kim Khan and address concerns involving their
relationship. Based on the
More Power Inc. Role Profile
Case, read and analyze the situation and address what the problems are and who
owns them based on the window on behavior.
devry mgmt570 week 5 discussion dq 1& dq 2
latest 2016 july
dq 1
|
Encouraging Collaboration (graded)
|
Joe must assign a project requiring Fred and Sally to collaborate. He anticipates
resistance and must encourage each to collaborate with the other.Read the case on page 175
of the text, and respond to the following question.
How successful was Joe in applying the building blocks of collaboration?
dq 2
|
Overcoming Barriers (graded)
|
Our discussion this week includes both individual and team work. First, we start
with Joe Newcomer and Kim Khan, who must negotiate on behalf of More Power Inc. a new business
relationship with Do or Dye Tools, represented by Vic Vendor and Sue Ply. Read this case
on page 225 of the text, and respond to the following question.
What difficulties did the parties face when confronted with barriers to
integrative negotiation?
In addition to the opening discussion topic, at midweek Wednesday, we
turn our attention to the collaborative case analysis (Negotiations for Life,
page 202). Each team is
expected to post in this discussion by Wednesday to allow time for class
discussion.
devry mgmt570 week 6 discussion dq 1& dq 2
latest 2016 july
dq 1
|
Mediating a Dispute (graded)
|
Joe must mediate a dispute between Sally and Fred to encourage them to
work together on a project. Read the case
on page 250 and respond to the following question.
How successful was Joe in facilitating a process for mediating the
dispute without imposing his own outcome on the parties?
dq 2
|
Confronting an Employee (graded)
|
Joe must address concerns raised by Tamiko regarding the way she has
been treated by Fred Staid and men on the delivery team. Read the case
on page 300 and respond to the following question.
What specific steps should Joe take to investigate Tamiko’s concern?
Include in your response the facts, data, and other information that must be
collected, questions to ask, and strategies to take to ensure a thorough, fair
process.
devry mgmt570 week 7 discussion dq 1& dq 2
latest 2016 july
dq 1
|
Dealing With an Opportunistic Employee (graded)
|
Overview:Joe must manage
an opportunistic employee, Anton.
Based on what you have learned in this chapter, what advice would you
give Joe regarding how to respond? Specifically, what steps would you take to
- arrange a meeting with
Anton;
- counsel Anton and
address inappropriate behaviors;
- implement discipline,
including termination if warranted; and
- prepare for
potentially aggressive or violent behavior?
dq 2
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You Decide
|
After reviewing the You Decide video, how would you address Elmond
face-saving concerns?
devry mgmt570 week 2 assignment
LSI Conflict Styles Inventory
Complete the LSI conflict styles inventory from the following link. At the end of
the online survey, the website calculates your score and provides a circumplex
you can print to complete the assignment.
How to Use the Inventory
Conflict Exercise
Follow the instructions given on the LSI Website.
File your LSI conflict styles inventory and paper in the Dropbox for
this week. Don’t forget a
copy of your circumplex.
Submit your assignment to the Dropbox, located at the top of this page. For
instructions on how to use the Dropbox, read these step-by-step instructions.
See the Syllabus section "Due Dates for Assignments &
Exams" for due date information.
MGMT570 LSI Conflict Paper
As you review the LSI conflict self-development guide, we are reminded
of how pervasive conflict is in our everyday lives. No one is
immune from conflict. Yet, how
conflict affects each of us is determined by both the situation and how we
cope; conflict can be both a help and a hindrance: it can lead us to more
creative and productive relationships, or it can destroy our relationships. Whether
conflict impacts us positively or negatively depends in large measure on how
constructively we deal with it.
To this end, the LSI conflict exercise is a tool designed to help you
learn to deal more constructively with the conflict situations in your life. More
specifically, the instrument and self-development guide will help you identify
and understand how your thinking patterns and coping behavior influence your
ability to deal with conflict situations. In addition,
you’ll discover how your thoughts and behaviors help or block constructive
conflict solutions and learn how to approach conflict situations more
effectively. The paper
should not exceed six pages in length, excluding the LSI circumplex that should
be attached to the paper. (110 points
total)
Your assignment is to complete the Life Styles
Conflict Inventory by addressing the following points.
1. Describe your
personal conflict styles. Focus on your
dominant and weakest styles (include a copy of your circumplex). (40 points)
2. Assess the
impact of your styles on your effectiveness. Which of your
styles are working for you in accomplishing your goals, and which styles are
working against you? Provide specific examples. (30 points)
3. Identify a
conflict style for change, and briefly define an action plan to implement the
change. Consider the
steps defined in the self-improvement planner on pp. 16–18 in the
self-development guide to help you in this process. (30 points)
*****
devry mgmt570 week 5 assignment
Collaborative Case Analysis
Students will work in teams to prepare a collaborative case analysis on
the Negotiations for Life case (text page 202). Each team will
be assigned either Scenario 1 or Scenario 2 by the professor. Teams will
discuss their assessments in their team Discussion areas and prepare an
analysis and recommendation in a collaborative report in the form of a paper. See MGMT570:
Guidelines for Case Analysis located in Doc Sharing.
The length of paper should be three to four pages, not including the
cover page and references. APA style is
required for in-text citation and references.
Due date: In order to have a meaningful discussion, one leader from each
team will post the report in the Overcoming Barriers discussion by Wednesday of
Week 5. In addition,
you are required to submit in the Dropbox for grading.
Submit your assignment to the Dropbox, located at the top of this page. For
instructions on how to use the Dropbox, read these step-by-step instructions.
MGMT 570: GUIDELINES FOR CASE ANALYSIS
Some students initially find case analysis of conflict problems to be
difficult and uncomfortable. This is due to
the relative lack of structure of most dispute-oriented problems. No correctly
answered list of prequestions or mechanical process will lead to the right
resolution. In fact, there
usually is no single, definitively right solution to most managerial problems. When analyzing
a case, remember that there are often many possible solutions. The goal is not
to find the solution,but to examine the case and practice analyzing and solving real-world
conflict issues using the concepts and theories you learn about in this course.
Our goal is to focus on the problem, the parties involved, and to
examine the case and to practice analyzing and solving real-world conflict
resolution situations.
Please use the following format to guide your thinking and to frame your
written case analysis (if required). This works if
you are formally presenting a case analysis or merely using the analysis for
your own discussion purposes.
Conflict Assessment: Part of your analysis is to define the conflict and identify the
issues, emotions, and relationships involved. (Often there
are multiple, interacting conflict resolution issues). Look to any
case guide questions (if provided) for some conceptual direction, but do not
seek merely to address these questions. (30 points)
¨ Define the major conflict issue.
¨ Identify the conflict resolution components.
¨ Remember: Often, the issues, emotions, and relationships are directly
described in the case, whereas the source of the conflict is not.
¨ If necessary, indicate how organizational factors affect the conflict
resolution process.
Situation Analysis: Another part
of the analysis is to explain the mechanisms that are causing the conflict. (35 points)
Ø Incorporate specific and relevant conflict resolution concepts.
Ø Avoid providing general or commonsensical responses that do not
incorporate course concepts, as well as just simply summarizing case facts or
examples.
Ø Don’t make assumptions that cannot be supported by the facts in the case.
Ø Be wary of imposing personal opinions on the case that cannot be
supported by case facts or relevant conflict resolution concepts; try not to
place blame.
Ø Avoid providing viewpoints that are sketchy or overlook important
course concepts, case facts, and events.
Recommendation: All
recommendations must be developed that are appropriate measures that will ensure
that the conflict is resolved in order to develop a structured plan of action. Who is to do
whatand when?(35 points)
¨ Your solutions should follow logically from your analysis.
¨ Focus on the problems not the parties.
¨ What are the expected outcomes (both positive and negative) of the
solution?
¨ What aspects of the conflict remain unresolved by your solutions?
¨ Make sure recommended actions incorporate conflict resolution concepts
and theories. Although these
recommendations are speculative, you still need to be sure to incorporate
relevant conflict resolution concepts and provide specific, concrete examples
to help demonstrate or support your points.
Evidence of Data Usage: Finally, there
must be evidence of strong use of data to support your arguments and substantiate
your recommendations. (10 points)
Some other helpful hints for Case Study preparation
1. The case
analysis needs to be clear, crisp, and concise. Facts from the
case are stated only to make a point, not to retell the story. Do not rehash
the minutia, or details, in the case. The case
analysis needs to be organized; spelling, grammar, and word usage must be
correct.
2. Make sure your
paper (if required) has a logical flow. Make clear
links between the identified conflict resolution, the analysis of the conflict
resolution, and the solutions proposed.
3. Provide
analysis, not description. Demonstrate
your ability to use and apply theories and concepts from the course material;
integrate course material where it is useful. Mine the text
for nuggets of conflict theories that help explain the issues. For example,
it’s not enough to say that conflict applies here; you must show how it applies. You can’t
simply say negotiation is the best conflict solution that applies; you have to
show how Mrs. X used an
assertive style when a collaborative style would have been appropriate
because…….
4. Be thorough. It is better to
give a thorough, explicit analysis focused on one or two primary conflict
resolutions than it is to barely touch upon six conflict resolution strategies.
5. Sometimes
students come up with amazing recommendations (for better and worse) that have
no relationship to their analysis. I want to see
that it’s the analysis that frames decisions made about the case. A poor analysis
that results in good decisions means that somewhere or other, you have
intuitively understood the case, but you need to backtrack and figure out what
you understood. A great
analysis that results in decisions that come from left field signals that you
are not applying what you learned in your assessment or analysis of the
situation.
Some helpful hints for participating in Case Study
discussions, whether in the online threads, or elsewhere
1. Keep in mind
that there is usually more than one effective approach to resolving the
conflict. A case is a
conflict resolution-solving situation, and conflict management effectiveness
often depends on seeing different possible solutions.
2. Offer your
ideas, substantiating them with facts from the case and course material. Don’t fall into
the trap of being told, “That’s an interesting idea, but you have no data or
case facts to support your conclusions.”
3. Be assertive,
yet professional and respectful in questioning or disagreeing with a classmate. Case
discussions are an important opportunity to refine interpersonal skills. “I see some
drawbacks to your proposal,” or “I’m wondering if you considered the effects of
X on Y” creates a much different climate than “You’re wrong” or “That’s not a
good idea.” Adopt an
open-minded stance. Entertain new
ideas from others, and consider how your recommendations might change in light
of these new insights.
4. Write down new
ideas that occur to you and make note of any theories or course concepts
brought to bear that you did not apply in your initial analysis.
5. Evaluate the
discussion and your participation in it. What could you
do to improve in the next Case Study discussion?
6. Enjoy yourself!
Case studies can be an exciting way to learn, and working in a structured way,
one finds each new Case Study easier than the last.
devry MGMT570 final exam
Question 1. 1. (TCO A) Briefly
describe the characteristics of the positional and interest-based approaches to
addressing conflict. (Points : 25)
Spellchecker
Question 2. 2. (TCO B) Relying
on Maslow’s and Herzberg’s theories, describe the basic human needs that must
be met in the workplace to minimize the potential for conflict (Points : 25)
Spellchecker
Question 3. 3. (TCO C) What
elements would you recommend when creating and designing workplace conflict
resolution that will educate employees to discern between destructive and
constructive conflict? Be sure to include a definition of destructive and
constructive conflict in your answer.
(Points : 25)
Spellchecker
Question 4. 4. (TCO D)
Describe integrative negotiation, and provide examples of this approach to
negotiating. (Points : 25)
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Question 5. 5. (TCO E) When
mediating a conflict between two parties that are both in the low range of the
Conflict Capability Questionnaire, what considerations should the supervisor
keep in mind with respect to expectations about possible outcomes, the parties’
behaviors, and how to manage the mediation (list at least three)?
(Points : 25)
Spellchecker
Page 2
Question 1. 1. (TCO F)
Describe the process parties can undertake to explore options during
negotiations.
(Points : 25)
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Question 2. 2. (TCO G)
Describe the basic process that a manager goes through when conducting a
consultative decision-making process in which he or she allows significant
input and participation from the group members. (Points : 25)
Spellchecker
Question 3. 3. (TCO H) State
and describe at least three traits, behaviors, or characteristics that
illustrate that an individual is being considerate of others when seeking to
resolve a conflict. (Points : 25)
Spellchecker
Question 4. 4. (TCO F)
Describe the differences between a conversation and a sell-job and explain how
each affects conflict. (Points : 25)
Spellchecker
Question 5. 5. (TCO G) When
delivering an assertive confrontation message to an employee, you must be
careful not to become defensive or reactive if the employee becomes angry or
argumentative. Describe
measures you can take to remain calm and focused when delivering such a message. (Points : 25)
Spellchecker
devry mgmt570 course project latest 2016 july
MGMT 570 SESSION PROJECT GUIDELINES
The purpose of this preparation guide is to provide you with some
direction concerning the content, process, and structure of your final class
project.In the sections
below is some helpful information that will prove valuable with respect to
facilitating your completion of a Course Project reflective of the high standards of
quality work and personal learning that should be the aim of each participant
in the course.
ASSIGNMENT
Members of the class are required to prepare a session project, not to
exceed 12 pages in length (excluding appendices), on the broad theme of
workplace conflict resolution. Within this
broad theme, the project is intended to be an opportunity to explore in some
depth a topic related to the course that is of specific significance to you.
In developing the project, select a specificconflict situation of
interest to you. Think of
yourself as a conflict resolution consultant and assume that a key manager has
requested a thorough analysis and recommended course of action to resolve an
actual conflict that will make a difference to the future performance of the
organization.
The project should develop on the following time line.
|
WEEK
|
ACTIONS REQUIRED
|
|
1
|
Prepare
a draft project proposal.
|
|
2
|
Refine
the project proposal.
|
|
3
|
Submit
written project proposal—describe conflict situation and organizational
setting. [Note: get a jump start on your literature review NOW]
|
|
4–6
|
Continue
to work on class project.
|
|
7
|
As should be evident, this Course Project is not designed as a make-work
type of exercise. Rather, it is
aimed at affording students the opportunity to bring major course concepts to
life via their application to “real-world” conflict resolution situations.
To maximize the prospects for success with this project, it behooves
each student to carefully deliberate on the overall project and component tasks
as defined in the section below.Your
paper mustinclude, but is not limited to, the following sections.
|
SECTION
|
POINTS
|
DESCRIPTION
|
|
Title Page
|
5
|
Title
of your conflict resolution paper
Your
name, class, instructor, e-mail address, and date
|
|
Background
|
30
|
|
|
Literature Review
|
50
|
|
|
Analysis
|
50
|
Provide
an identification and description of the causes of the conflict situation. Be sure the causes you identify relate directly to the conflict under
study. A critical element of the strength of this section is to apply
conflict resolution concepts and models from our text, from class
discussions, and from your literature review. Discuss the concepts, ideas, or insights that are most valuable in helping
you make sense of the causes of the conflict resolution. Support your analysis with reference to appropriate research and to
illustrations.
|
|
Conflict Resolution Recommendation
|
40
|
Suggest
consequences, if nothing is done differently or no actions are taken to
address the causes of this conflict.Recommend
a more desirable state of affairs (behaviors); compare this state to what
happens if no changes are made.Describe
exactly what should be done and how it should be done, including by whom,
with whom, and in what sequence.
|
|
Reflection
|
25
|
Think
about this assignment and write a well-thought-out reflective statement about
how this assignment influenced your personal development in better
understanding how to better manage conflict in the workplace.
|
|
References
|
20
|
All
references must be cited in two places: within the body of your paper and on
a separate reference list. Choose references judiciously and cite them accurately.
Citing
an author’s work within your text documents your research, identifies the
source for readers, and enables readers to locate the source of information
in the alphabetical reference list at the end of the paper.
To use
the ideas or words of another person without crediting the source is
plagiarism. Plagiarism in its purest form involves copying passages either
verbatim or nearly verbatim, with no direct acknowledgment of the source. The most common (and unconscious) form of plagiarism is to paraphrase
a direct quotation. Paraphrasing does not relieve you of the conflict resolution to
provide proper identification of source data. The best way to avoid plagiarism is to make sure all quotes, ideas, or
conclusions that are not your own are given proper acknowledgment in your
text.
|
|
Total
|
220
|
Note:
Grammar, syntax errors, and failure to properly use citations or failure to
cite resources will result in point deductions from the total points earned.
|
A Few Final Suggestions for the Session Paper
§ Use the section headings in this guide as subtitles for your project. It makes it
easier for the reader to find all of the elements of your project.
§ Use this guide as a checklist. Make sure that
each item is included and is located in the right place. This will
ensure that you don’t leave things out and it will make reviewing your drafts
and your final project much easier.
§ Review the Project Grading Rubric posted in document sharing.
§ Review the Literature Review Guidelines below.
LITERATURE REVIEW GUIDELINES
A literature review is a written discussion of published or unpublished
research, commentary, and information on a topic. The literature
refers to books, journal articles, magazine and newspaper articles, company
records and documents, and even personal interviews with knowledgeable industry
conflict resolution experts.
- Your task is to search
the management and conflict resolution literature to (1) discover the most
common underlying causes of the type of conflict symptoms you have
uncovered; and (2) discover the various solutions to conflict resolution
that may apply to your particular situation.
- You should supply some
commentary on what you find. Don’t just describe
what’s written in six articles. You should talk about
the concepts, ideas, or insights that have the most value for helping you
make sense of your project. What theories can you
use? What writers say something of value, and why? Which models are the
most helpful, and why?
- You should cite at
least six sources in addition to the course text (six is B level work, A
level work would cite more). You must use the
author-date citation system described in the Writing the Research Paper
handbook. While newspaper
articles can be excellent sources of information, it’s important that not
all of your citations be newspaper articles. You should access
articles in management and conflictresolution journals as well.
- A good place to start
your review is in the course text and in the chapter notes at the end. Then you can access
Keller’s online library and its search engines. You can enter key
words, such as perception and conflict, and you will access recent
articles on the subject. Scan the titles of the
articles that come up and look for interesting ones to read in full. Also, be sure to check
the references of interesting articles or books. They will lead you to
others. If your initial
searches don’t produce what you’re looking for, try using different key
words. If you find yourself
totally spinning your wheels, send me an e-mail and ask for help.
|
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